Interested in Working for Movement Solutions?

Full-time Position Available:

Client Care Coordinator

Read below to see if the role is a good fit for you and if you have the skills and values to thrive at our growing practice.



SUCCESS DESCRIPTION

Client Care Specialist

Rate: $13-$16/hour

Are you comfortable with talking to strangers both in person and on the phone? Are you a self starter? Is being "organized" a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always makes the difference? Do you have a positive outlook on life? Are you flexible and open to change, committed to learning? If that's you, then we want to hear from you.

ABOUT US:

We are a small physical therapy practice in Greenville, SC. We are located inside Alliance Champions Training Center (117 Haywood Road, Greenville, SC 29609). 

We are experiencing rapid growth and are looking for another A player to join our team. We are looking for a client care specialist to help us grow this company to becoming the number one provider in physical therapy and wellness services in Greenville. We have a great reputation in the town and have an abundance of people ready and waiting for you to serve. We believe strongly in ongoing education and as such provide a great amount of training, teaching and coaching for our staff development. Demand for this role is expected to be high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that the real A players love to be held accountable for high standards of performance and as such the role will come with your own key objectives that when consistently hit will result in substantial benefits and privileges in the role that will be discussed at the interview should you be successful.


Responsibilities

  • tracking metrics/key performance indicators – make quality phone calls
  • converting 1/3 of cold leads to becoming paying patients
  • follow-up email to support phone calls
  • nurture new leads
  • reactivate past patients
  • putting together/processing follow-up packages ("WOW" boxes)
  • keep accurate records of phone calls and follow-ups 




Skillset

  • experience in sales
  • able to handle objections/rejections and persistence in follow-up
  • proficient in computers skills
  • comfortable speaking to strangers and hesitant patients
  • good storyteller/conversationalist
  • listening and empathy towards others
  • not attached to outcome (emotional)
  • goal oriented/likes key performance indicators

Ultimately the success of this position is to embrace our company's mission which is to help others overcome pain, move well, and be active so they can live happier and healthier lives. The successful candidate will maintain our company core values in the day-to-day running of the practice. 


Core Values

  • Provide a WOW Experience People First, Patient Second Build Lasting Relationships Connect with the WHY Anticipate Unstated Needs Embrace and Drive Change Be Passionate and Determined Create a Positive Team and Family Spirit Pursue Growth and Learning Communicate Openly and Honestly


APPLY NOW!